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Privacy Policy

Balance Ayurveda (referred to as “we”, “us”, “BalanceAyurveda”) is the author and publisher of the internet resource www.balanceayurveda.org and its subdomains (together referred to as “Websites”) on the world wide web as well as other connected software and applications provided by Balance Ayurveda, including but not limited to mobile applications (referred to as “App”, and together with Websites referred to as “Services”). Balance Ayurveda may provide the Services in partnership with its agents, affiliates, associates, representatives, or other third parties (together referred to as “Partners”).

This privacy policy ("Privacy Policy") explains how we collect, use, share, and protect personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

 

Consent to Privacy Policy

BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE OR APP), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD, OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

 

Why this Privacy Policy?

This Privacy Policy is published in compliance with, inter alia:

  • Section 43A of the Information Technology Act, 2000;
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

 

Collection of Personal Information

Generally, some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

  • Contact data (such as your email address and phone number);
  • Demographic data (such as your gender, your date of birth, and your pin code);
  • Data regarding your usage of the services and history of the appointments and other transactions made by or with you through the use of Services;
  • Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions, and medication history);
  • Insurance data (such as your insurance carrier and insurance plan); and
  • Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details).

 

Sensitive Personal Data or Information

The information collected from you by Balance Ayurveda may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:

  • Passwords;
  • Financial information such as bank accounts, credit and debit card details or other payment instrument details;
  • Physical, physiological, and mental health condition;
  • Sexual orientation;
  • Medical records and history;
  • Biometric information;
  • Information received by body corporate under lawful contract or otherwise;
  • Visitor details as provided at the time of registration or thereafter; and
  • Call data records.

Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.

 

Privacy Statements

A condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Balance Ayurveda immediately.

 

Use of Personal Information

All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that Balance Ayurveda, either itself or with its Partners, may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our Partners. Balance Ayurveda also reserves the right to use information provided by or about the User for the following purposes:

  • Publishing such information on the Website.
  • Contacting Users for offering new products or services.
  • Contacting Users for taking product and Service feedback.
  • Analyzing software usage patterns for improving product design and utility.
  • Analyzing anonymized information for commercial use.

You hereby consent to such use of such information by Balance Ayurveda and our Partners.

 

Maintenance and Accuracy of Information

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on your profile information page on the Websites or App or by contacting us at [insert email]. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.

 

Confidentiality and Security

Your Personal Information is maintained by Balance Ayurveda in electronic form on its or its employees and Partners' equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line and implement reasonable security practices and measures, including certain managerial, technical, operational, and physical security control measures that are commensurate with respect to the information being collected and the nature of Balance Ayurveda’s business.

No administrator at Balance Ayurveda will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer, and your mobile phone or device. Be sure to log off from the Website when finished. Balance Ayurveda and its Partners do not undertake any liability for any unauthorized use of your account and password.

 

Changes to Privacy Policy

Balance Ayurveda may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Balance Ayurveda treats User’s personally identifiable information, or in the Privacy Policy itself, Balance Ayurveda will display a notice on the Website or send Users an email. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact us at [insert email] to deactivate your account.

 

Children's and Minor's Privacy

Balance Ayurveda strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Balance Ayurveda Website, App, and Services are not intended for use by minors, Balance Ayurveda respects the privacy of minors who may inadvertently use the internet or the mobile application.

 

Cookies

Balance Ayurveda uses "cookies" to track usage patterns, traffic trends, and user behaviour, as well as to record other information from the website. For certain services provided on this website, cookies allow Balance Ayurveda and/or its group companies/affiliates to save information locally so that you will not have to re-enter it the next time you visit. Many content adjustments and customer service improvements are made based on the data derived from cookies. The information we collect from cookies will not be used to create profiles of users and will only be used in aggregate form.

 

Contact Information

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you can contact us at: [insert Balance Ayurveda’s contact email or number].

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